"Dominic Lombardo"
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Dominick Lombardo is a true professional. This is the
second Mercedes I have had the pleasure to purchase from him. He is personable,
professional and thorough. I appreciate his attention to the smallest details.
I sought him out to purchase the vehicle because my first experience had been
so good.
Susan
"Dana is a fantastic Sales Rep."
Dana,
I would like to let
you know that it was a pleasure dealing with you. Having been in the car
business for 25 years now I have had the pleasure of dealing with fantastic
sales representatives. I have also had the displeasure of dealing with the
opposite too.
You did a fantastic
job showing & telling me everything about the 2011 ML 350 I leased from you
for a Christmas gift for my wife. I can tell you have that ?some thing special?
that not all sales professionals have. It?s called customer service skills. It
was very obvious that your only concern wasn?t about the commission you would
make on the sale. Not many people just getting into the car business are as
service oriented as you are. Your follow through with e-mails & phone calls
were fantastic. You were not pushy, but very interested in trying to help me in
any way you could. I think you have a very promising career & will help make
more loyal customers for both yourself & the Keeler automotive group. It was
a pleasure for me to deal with you & be able to do business with a customer
that does business with our family business too.
With your help it was
one of the best Christmas presents my wife ever could have expected. I would
also like to thank you and Nick for loaning me the red bowtie. She loved the
coffee mug & teddy bear too.
Kristen will be
calling you to set up an appointment to come down & link her phone, go over
some of the features & return the bowtie some time next
week.
I hope you & your
family had a very merry Christmas! I look forward to seeing you in 3 years when
I come back to get another vehicle from you & Keeler
Mercedes-Benz.
Thanks again.
Larry
"Life's not about the breaths you take, but about the moments that take your breath away"
Adam,
Many thanks for helping to make the process so easy. It was a pleasure working with you and especially for making my birthday so special. Best wishes for a great New Year!
Ginny S.
"Former Cadillac owner"
Dear Maria,
Thank you for your letter. Indeed, after 5 Cadillacs, i didn't know what I was missing until I took ownership of my Mercedes-Benz last week. It is a magnificent car in every way and every detail.
I wish you to know that Bruce Fenger, Keeler Mercedes-Benz salesperson, was extremely patient and helpful during the hours I was choosing my new car. It was a pleasant experience, professional and focused.
I shall return to Keeler Motor Car Company for my next Mercedes-Benz.
Best Wishes,
Florence
"Long time Mercedes-Benz owner"
I have been a Mercedes-Benz owner since 1985. I lived in Long Island until '95 and then moved to FL and now have a summer home in the Berkshires. All during this time I have owned new Mercedes along the way. I presently have four Mercedes-Benz. Two are new and two are classic convertibles. My service experience at Keeler Motor Car company was by far.....nothing ever came close, the best of any Mercedes-Benz dealer I have ever done business with in the past 25 years. Great job!!! This is also my first letter telling any dealer that their service was excellent!
Regards,
Jeffrey T.
"Technical know-how"
Mike Severino is the best service advisor I've ever dealt with. Rick Walker is an unprecedented combination of technical know-how and customer attentiveness. Bravo Keeler Motor Car!
Leonard
"Service Advisor Mike Severino"
Thank you Keeler Mercedes-Benz for Mike Severino in Mercedes-Benz service. He is why I keep coming back and I tell everyone why Keeler is truly exceptional!
Mary
"Great Service Experience"
I would like to bring to your attention something positive as most people just feel the need to only write/call to complain. My Keeler Mercedes-Benz Service Advisor was Rob K., who did an outstanding job explaining to me my maintenance schedule for both present and future cycles. i would also like to commend him for his thoroughness, diligence and strong sense of customer service! He exemplifies all that a Mercedes-Benz experience should be and I thank you for that as well. Again, many thanks to you and your team.
Keith
"Positive Experience"
Dear Mr. Keeler,
You may not know who waived from the service floor in late March. It has been a few years since we were last face to face.
In the Fall of 1999 I was fortunate enough to encounter one of your star sales persons, Dominique Cadet. He sold me an E300D which I am still driving. He made what is usually a trying experience, a real pleasure. Mr. Cadet's breadth of knowledge, sensitivity and competence exemplifies a true professional. He is a credit to your organization. Most of all, his pleasant demeanor and willingness to help did not end after the sale was completed. Whever I am at Keeler Mercedes-Benz and he sees me I am greeted warmly and he always asks if he can be of any assistance. I wish there were more like him in the automobile industry.
I also want you to know that my positive experience with your company has not been limited to my experience with Mr. Cadet. The level of excellence in both the service and parts departments have been consistently high. I have found your Mercedes-Benz Service Manager to be competent, energetic and attentive to details. The end resul is that my car has been serviced efficiently and without any hassle.
Obviously you have cultivated a corporate culture of excellence with a high level of customer satisfaction and you are working hard to maintain it. You need only to continue doing what you are doing.
Sincerely and with all best wishes,
Bob
"Sales Person Alan Littrell"
Alan Litrell was by far the best car salesman I have ever dealt with. I originally was going to purchase an older vehicle and he discussed all of the options available for older cars and also informed me about the CPO offers, which I decided to go with. I am very pleased with the vehicle, the dealership, CPO Vehicle and I will be spreading the word. Outstanding service and the car speaks for itself. Thanks again.
Lindsey
"Dominic Lombardo"
The entire sales process at Keeler Mercedes-Benz was wonderful. Dominic Lombardo was truly a delight to deal with. He exudes courtesy and professionalism and has certainly gained our longtime business. We look forward to continued business with Keeler Motor Car. We are thrilled with our new Mercedes-Benz and will be back for another in the future. Thank you!
Drew & Leigh-Anne
"Truly Exceptional"
The service level is one of the main reasons we keep returning to Keeler Motor Car Co. Keeler Mercedes-Benz is not cheap but several times in the past it has provided service at a level that was TRULY EXCEPTIONAL - - above and WAY beyond what a customer could reasonably expect to receive.
In fact, I feel somewhat guilty that several times in the past when we did receive such service and where it would have been appropriate for us to write Keeler's management to commend its staff, we did not. It's sad that it's much easier to complain than to commend.
Elise
"Fine Service"
Dear Rick,
I can't tell you how much we appreciate the fin service provided by all of your staff at Keeler Mercedes-Benz. It really is a pleasure dealing with such a skilled, helpful and professional team.
Neil
"Benz Service"
Rick,
Each and every time I have an experience with Keeler Motor Car I am over whelmed.
The service, professionalism and feeling of comfort is something that is not offered by very many companies.. Keeler Mercedes-Benz has made such an effort to bring all of those factors in to this world of what is in it for me.
I tell everyone of the service that your company puts forth. Thank you for everything.
Angie
"Show My Appreciation"
Dear Dan,
I seldom write letters to employers, but I felt it was necessary to show my appreciation for your assistant service manager, Joe Palumbo.
My ML350 had a major electrical problem and Joe was on top of it from day one. He kept me advised of the problem and did his best to see that I receiveed service that was prompt, courteous and reasonably priced.
It is a credit to Keeler Motor Car Company and Mercedes-Benz to have such a person as Joe, where service lately seems to be a lost art.
Joe does his job professionally and is an asset to your company.
Sincerely,
William Ellis
William
"Customer Satisfaction"
Dear Mr. Keeler,
I wanted to tell you about the positive experience I had dealing with Lynn Larson in your Mercedes-Benz dealership. I purchased a C300 4MATIC from Lynn in November, 2009.
I had visited your showroom earlier in the year. lynn took us on a test drive of some automobiles, made her very polite sales pitch and we went on our way. She followed up a few times but i wasn't ready and told her I'd be in touch.
Around November 19, 2009, I received an email from your comppany with a great offer. I called up Lynn that day and told her I wanted the car. She said, "Great, red or black?"
When I picked up my new Mercedes-Benz 2 days later, I arranged to meet with Lynn at a time of day when I hoped it would be a little sloer and she should take the time to show me how everything on the inside panel worked. She was kind enough to show us everything we needed.
Lynn Larson is a true professional. She is a great salesperson and is an asset to your team. I made sure that each time I returned, it was to meet with Lynn. I knew she was the person I wanted to do business with in your organization.
Sean
"I highly recommend the dealership"
This is a terrific dealership. I expect to get my next car at Keeler. I highly recommend the dealership to my patients, friends and colleagues.
Patricia
"Keeler Mercedes-Benz Service"
No other Mercedes-Benz dealer that I have dealt with even approaches Keeler's level of taking care of its customers and being accessible and supportive.
Leonard J
"Very refreshing"
Lynn Larson was probably one of the best sales persons I have met at a car dealership. She just showed me what I wanted to see and listened to me. Very unusual and refreshing.
Denise
"Mercedes-Benz Center at Keeler Motor Car Company"
FANTASTIC service! Very consistent and the staff always goes above and beyond.
John D.
"Exceeded my expectations"
I was very pleased with the responsiveness to our problem and for the prompt ability to repair our car. All of the Keeler Mercedes-Benz folks were excellent to interact with and far exceeded my expectations!
Ronald
"Very Positive Experience"
I have never been to Keeler before and I never expected to be treated like we were. Rick Walker did a phenomenal job explaining what could possibly be wrong with the car. He mentioned that they would always give us free advice so if there was ever anything wrong with the car to just bring it into Keeler - they would be there to offer assistance. He made me realize that we should never be taking this car anywhere else for service. This was a very positive experience and we will be back. Thank you!
Cody
"Excellent Service"
Rick,
The service at Keeler Mercedes-Benz was excellent. The follow through from the service advisor, Mike Severino, is the reason I keep coming back.
Thank you!
Anthony
"great team"
Rick,
I appreciate all the hard work you and your team at Keeler Mercedes-Benz does everyday. I am in the customer service business and I am impressed each time I visit. Everyone is extremely professional and we know our vehicle is in good hands.
Thank you!
Marco
Dear Ms.
Dunning,
I?d like to take a
moment to thank Ms. Dana Bosco for providing excellent customer service over the
past couple weeks. She exhibited a sense of professionalism and class
particularly admirable for someone so new to the business.
I was interested in
your 2005 Ford Five Hundred. On Saturday, Ms. Bosco took the time to accompany
me on a test drive to my home to allow my wife and children to check out the
car. It was one of those busy days where it was impossible to get everyone to
Latham. Earlier today, Ms. Bosco and I took the car to an independent mechanic
for an evaluation. These two trips certainly cost her opportunity to engage new
walk-ins at the dealership. Nevertheless, Ms. Bosco was patient and pleasant and
never hurried on either occasion.
As it turns out, the
mechanic noticed a few issues during today?s inspection that might run $600.
Sales manager (Rich Fortune) held firm on the price, and I walked away without
purchasing the car. These things happen.
I?ve met sales
representatives at other local dealerships in the past couple months, and from
the perspective of a shopper, I?ve yet to come across another one as genuinely
decent as Ms. Bosco.
Just thought I?d
share.
Thank you and best
wishes for the holiday season.
Michael
Huber
PS: I write from my
work email for expediency?s sake. My colleague Randy Lewis speaks highly of you.
It was on his recommendation that I initially looked at your used car
inventory.
Michael
