The Mercedes-Benz Center

"Long time Mercedes-Benz owner"

I have been a Mercedes-Benz owner since 1985.  I lived in Long Island until '95 and then moved to FL and now have a summer home in the Berkshires.  All during this time I have owned new Mercedes along the way.  I presently have four Mercedes-Benz.  Two are new and two are classic convertibles.  My service experience at Keeler Motor Car company was by far.....nothing ever came close, the best of any Mercedes-Benz dealer I have ever done business with in the past 25 years.  Great job!!!  This is also my first letter telling any dealer that their service was excellent!

Regards,

Jeffrey T.,

"Technical know-how"

Mike Severino is the best service advisor I've ever dealt with.  Rick Walker is an unprecedented combination of technical know-how and customer attentiveness.  Bravo Keeler Motor Car!

Leonard,

"Service Advisor Mike Severino"

Thank you Keeler Mercedes-Benz for Mike Severino in Mercedes-Benz service.  He is why I keep coming back and I tell everyone why Keeler is truly exceptional!

Mary,

"Great Service Experience"

I would like to bring to your attention something positive as most people just feel the need to only write/call to complain.  My Keeler Mercedes-Benz Service Advisor was Rob K., who did an outstanding job explaining to me my maintenance schedule for both present and future cycles.  i would also like to commend him for his thoroughness, diligence and strong sense of customer service!  He exemplifies all that a Mercedes-Benz experience should be and I thank you for that as well.  Again, many thanks to you and your team.

Keith,

"Positive Experience"

Dear Mr. Keeler,

You may not know who waived from the service floor in late March.  It has been a few years since we were last face to face.

In the Fall of 1999 I was fortunate enough to encounter one of your star sales persons, Dominique Cadet.  He sold me an E300D which I am still driving.  He made what is usually a trying experience, a real pleasure.  Mr. Cadet's breadth of knowledge, sensitivity and competence exemplifies a true professional.  He is a credit to your organization.  Most of all, his pleasant demeanor and willingness to help did not end after the sale was completed.  Whever I am at Keeler Mercedes-Benz and he sees me I am greeted warmly and he always asks if he can be of any assistance.  I wish there were more like him in the automobile industry.

I also want you to know that my positive experience with your company has not been limited to my experience with Mr. Cadet.  The level of excellence in both the service and parts departments have been consistently high.  I have found your Mercedes-Benz Service Manager to be competent, energetic and attentive to details.  The end resul is that my car has been serviced efficiently and without any hassle.

Obviously you have cultivated a corporate culture of excellence with a high level of customer satisfaction and you are working hard to maintain it.  You need only to continue doing what you are doing.
Sincerely and with all best wishes,

Bob,

"Sales Person Alan Littrell"

Alan Litrell was by far the best car salesman I have ever dealt with.  I originally was going to purchase an older vehicle and he discussed all of the options available for older cars and also informed me about the CPO offers, which I decided to go with.  I am very pleased with the vehicle, the dealership, CPO Vehicle and I will be spreading the word.  Outstanding service and the car speaks for itself.  Thanks again.

Lindsey,

"Dominic Lombardo"

The entire sales process at Keeler Mercedes-Benz was wonderful.  Dominic Lombardo was truly a delight to deal with.  He exudes courtesy and professionalism and has certainly gained our longtime business.  We look forward to continued business with Keeler Motor Car.  We are thrilled with our new Mercedes-Benz and will be back for another in the future.  Thank you!

Drew & Leigh-Anne,

"Truly Exceptional"

The service level is one of the main reasons we keep returning to Keeler Motor Car Co.  Keeler Mercedes-Benz is not cheap but several times in the past it has provided service at a level that was TRULY EXCEPTIONAL - - above and WAY beyond what a customer could reasonably expect to receive.

In fact, I feel somewhat guilty that several times in the past when we did receive such service and where it would have been appropriate for us to write Keeler's management to commend its staff, we did not. It's sad that it's much easier to complain than to commend.

Elise Russo,

"Fine Service"

Dear Rick,
I can't tell you how much we appreciate the fin service provided by all of your staff at Keeler Mercedes-Benz.  It really is a pleasure dealing with such a skilled, helpful and professional team.

Neil,

"Benz Service"

Rick,

Each and every time I have an experience with Keeler Motor Car I am over whelmed.

The service, professionalism and feeling of comfort is something that is not offered by very many companies.. Keeler Mercedes-Benz has made such an effort to bring all of those factors in to this world of what is in it for me.

I tell everyone of the service that your company puts forth. Thank you for everything.

Angie,

"Show My Appreciation"

Dear Dan,
I seldom write letters to employers, but I felt it was necessary to show my appreciation for your assistant service manager, Joe Palumbo.

My ML350 had a major electrical problem and Joe was on top of it from day one.  He kept me advised of the problem and did his best to see that I receiveed service that was prompt, courteous and reasonably priced.

It is a credit to Keeler Motor Car Company and Mercedes-Benz to have such a person as Joe, where service lately seems to be a lost art.

Joe does his job professionally and is an asset to your company.

Sincerely,
William Ellis

William Ellis,

"Customer Satisfaction"

Dear Mr. Keeler,
I wanted to tell you about the positive experience I had dealing with Lynn Larson in your Mercedes-Benz dealership.  I purchased a C300 4MATIC from Lynn in November, 2009.

I had visited your showroom earlier in the year.  lynn took us on a test drive of some automobiles, made her very polite sales pitch and we went on our way.  She followed up a few times but i wasn't ready and told her I'd be in touch.

Around November 19, 2009, I received an email from your comppany with a great offer.  I called up Lynn that day and told her I wanted the car.  She said, "Great, red or black?"

When I picked up my new Mercedes-Benz 2 days later, I arranged to meet with Lynn at a time of day when I hoped it would be a little sloer and she should take the time to show me how everything on the inside panel worked.  She was kind enough to show us everything we needed.

Lynn Larson is a true professional.  She is a great salesperson and is an asset to your team.  I made sure that each time I returned, it was to meet with Lynn.  I knew she was the person I wanted to do business with in your organization.

Sean Lally,

"I highly recommend the dealership"

This is a terrific dealership.  I expect to get my next car at Keeler.  I highly recommend the dealership to my patients, friends and colleagues.

Patricia Fennell,

"Keeler Mercedes-Benz Service"

No other Mercedes-Benz dealer that I have dealt with even approaches Keeler's level of taking care of its customers and being accessible and supportive.

Leonard J Laub,

"Very refreshing"

Lynn Larson was probably one of the best sales persons I have met at a car dealership. She just showed me what I wanted to see and listened to me. Very unusual and refreshing.

Denise Petersen,

"Mercedes-Benz Center at Keeler Motor Car Company"

FANTASTIC service!  Very consistent and the staff always goes above and beyond.

John D. Flory,

"Exceeded my expectations"

I was very pleased with the responsiveness to our problem and for the prompt ability to repair our car.  All of the Keeler Mercedes-Benz folks were excellent to interact with and far exceeded my expectations!

Ronald Cerniglia,

"Very Positive Experience"

I have never been to Keeler before and I never expected to be treated like we were.  Rick Walker did a phenomenal job explaining what could possibly be wrong with the car.  He mentioned that they would always give us free advice so if there was ever anything wrong with the car to just bring it into Keeler - they would be there to offer assistance.  He made me realize that we should never be taking this car anywhere else for service.  This was a very positive experience and we will be back.  Thank you!

Cody Nagelsmith,

"Excellent Service"

Rick,
The service at Keeler Mercedes-Benz was excellent.  The follow through from the service advisor, Mike Severino, is the reason I keep coming back.
Thank you!

Anthony,

"great team"

Rick,
I appreciate all the hard work you and your team at Keeler Mercedes-Benz does everyday.  I am in the customer service business and I am impressed each time I visit.  Everyone is extremely professional and we know our vehicle is in good hands.
Thank you!

Marco,